Privacy Policy

How Ankari collects, uses, and protects your personal information.
‍
‍

1. Who We Are

Ankari ("we", "us", "our") is a coaching business and acts as the Data Controller responsible for your personal data. For any questions or requests relating to this policy, please contact us:

Ankari
Email: connect@ankari.be
Address: Koestraat 304 - 9190 Kemzeke - Belgium
VAT: 0802911659

‍

2. What Data We Collect

We collect and process the following categories of personal data:

  • Identity data: full name, preferred name, pronouns
  • Contact data: email address, phone number, postal address
  • Session data: notes, goals, reflections, and progress records from coaching sessions
  • Financial data: billing address and invoicing records
  • Special category data: with your explicit consent — information relating to mental health, wellbeing, personal history, or spiritual beliefs shared during coaching
  • Technical data: IP address, browser type (where applicable via our website)

    ‍

3. How We Collect Your Data

  • Directly from you via intake forms and onboarding questionnaires
  • During coaching sessions (written notes)
  • Through our booking or scheduling platform
  • Via our website contact form or newsletter sign-up

    ‍

4. Why We Process Your Data (Legal Basis)

Purpose Legal Basis
Delivering coaching services Contract – Art. 6(1)(b)
Billing and invoicing Contract / Legal obligation – Art. 6(1)(b)(c)
Session-related communications Contract – Art. 6(1)(b)
Newsletters / marketing Consent – Art. 6(1)(a)
Sensitive wellbeing information Explicit consent – Art. 9(2)(a)
Improving our services Legitimate interests – Art. 6(1)(f)


5. How Long We Keep Your Data

Data Type Retention Period
Client contact details Duration of coaching + 3 years
Session notes and records 3–7 years after final session
Financial / invoicing records 7 years (legal obligation)
Marketing consent records Until consent withdrawn + 1 year
Enquiry data (no coaching begun) 12 months


6. Who We Share Your Data With

We do not sell your data. We may share it only with:

  • Payment processors (e.g. Stripe, PayPal): for billing only
  • Scheduling platforms (e.g. Calendly): to manage appointments
  • Email platforms (e.g. Mailchimp): with your consent, for newsletters
  • Supervision / peer consultation: in anonymised form only
  • Legal authorities: where required by law

All third-party processors are bound by GDPR-compliant data processing agreements.

‍

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access — request a copy of all data we hold on you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data (subject to legal obligations)
  • Restriction — ask us to limit how we process your data
  • Portability — receive your data in a portable, structured format
  • Object — object to processing based on legitimate interests
  • Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, please contact us at connect@ankari.be. We will respond within 30 days.

‍

8. Data Security

  • Encrypted digital storage and password-protected devices
  • Restricted access — only authorised personnel can access your data
  • Regular review of third-party platforms for ongoing compliance

In the event of a data breach posing a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform you without undue delay.

‍

9. Complaints

You have the right to complain to your national supervisory authority:

  • UK: ICO — ico.org.uk
  • Belgium: GBA — gegevensbeschermingsautoriteit.be
  • France: CNIL — cnil.fr
  • Other EU: Your national Data Protection Authority

    ‍

10. Changes to This Policy

We may update this policy from time to time. Active clients will be notified of significant changes. The current version is always available upon request.

Ankari · Privacy Policy v1.0 · March 2026 · connect@ankari.be